The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing a welcoming experience for all guests and their families when they call and as they arrive. They lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and care teams to ensure smooth guest flow and high data integrity. They are also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

“Our patient access specialist role is vital to delivering an exceptional patient experience overall,” says Director of Experience & Internal Communications Kim Leistner Root. “They set the tone and create the first impression for every patient phone call and when patients are checking in for their visit. We’re looking for people who understand the patient’s point of view and are ready to help guide them. Everyone can be ‘a difference-maker’ in every patient interaction.”  

PAS are able to grow their career into other roles at Springfield Clinic and make this initial job their launching pad into a fulfilling and lifelong health care career. The growth pathways available to our PAS include:  

• Certified Medical Administrative Assistant  

• Medical Coder  

• Patient Service Representative  

• Clinical Support Assistant  

Additionally, PAS could be considered to become an Operations Lead, Business Consultant or join the Operations Manager rotation program.  

PAS who are interested in advancing their career work with their manager and Human Resources’ Talent Development Team in determining the pathway best for them.  

• Ideal schedule with no nights or weekends (Monday - Friday, 8 a.m. - 5 p.m.) 

• Competitive pay 

• 401(k) & matching 

• Medical insurance (health & dental) 

• Life insurance 

• Flexible spending account 

• Health savings account 

• Employee assistance program 

• Employee discounts

• Opportunities for advancement 

• Paid time off 

Apply Now!