Patient rights

1. You have the right to impartial access to all treatments, or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, religion or disability. You will be accorded accommodation under the Americans with Disabilities Act, such as the services of an interpreter or other accessibility accommodation, if needed.

2. You have the right to considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.

3. You have the right to expect our staff members to display the highest regard for your privacy. You have the right to expect that all communications and records pertaining to your care are confidential.

4. You have the right to expect reasonable safety insofar as clinical practices and environment are concerned.

5. You have the right to know the identity and professional status of individuals providing your service, and to know which physician or other practitioner is primarily responsible for your care. You have the right to refuse to participate in research projects or to be interviewed for such purposes. You have the right to a full explanation or purposes and uses of the information if you do participate.

6. You have the right to obtain from your physician complete and current information concerning your diagnosis, treatment and any known prognosis. When it is not medically advisable to give such information to you, the information can be made available to a legally authorized individual.

7. You have the right to reasonably informed participation in decisions involving your care. You should not be subjected to any procedure without your voluntary, competent and understanding consent, or that of your legally authorized representative. Where medically significant alternatives for care or treatment exist, you should be so informed.

8. You have the right to consult with another specialist, at your own request and expense. You have the right to end your relationship with your health care provider.

9. You have the right to refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, your doctor may terminate the relationship with you upon reasonable notice.

10. You have the right to request and receive an itemized, detailed explanation of your total bill.

Patient responsibilities

1. You are responsible to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You are responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.

2. You are responsible for following the treatment plan recommended by your physician. This may include following the instructions of nurses and allied health personnel as they follow the orders of your physician.

3. You are responsible for keeping appointments, and, when unable to do so for any reason, to notify the doctor’s office.

4. You are responsible for your actions if you refuse treatment or do not follow the doctor’s instructions.

5. You are responsible for assuring that the financial obligations of your health care are fulfilled as promptly as possible.

6. You are responsible for checking in at the reception desk upon each arrival so that the receptionist is aware of your presence.

7. You are responsible for informing Springfield Clinic about new addresses, new telephone numbers, changes of names or new family members as soon as possible.

8. You are responsible for being considerate of the rights of other patients and Springfield Clinic personnel and for being respectful of the property of other persons and that of the clinic.

9. You are responsible for providing a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

10. You are responsible for informing your provider about any advance directive you may have that could affect your care. 

Learn More About Patient Privacy