Jen Boyer, RN, MBA
Chief Operating Officer and Acting Chief Executive Officer
As Chief Operating Officer and Acting CEO, Jen Boyer reports directly to Springfield Clinic’s Board of Directors. She leads the clinic’s operational strategy and oversees key initiatives across multiple departments to ensure seamless delivery of care and services. Jen is accountable for Springfield Clinic’s primary goals of creating a differential patient experience and building a high-reliability organization for physicians and employees.
My Leadership Why: “Be the best you every day. Find your passion and calling and live by the golden rule. Have perseverance, resilience and courage—and stay true to yourself. And we’re all in this together. When we focus on each other, everything else falls into place.”
Jen found her love for patients and health care during grade school when she volunteered at a local hospital. This passion has continued to grow with each step of her career, from nursing school to today. Here, she lives and breathes the “we are our own community, charged with caring for the community” mantra every day. By being spread out across the region, Springfield Clinic encompasses many separate, distinct communities all striving toward the same goal of providing patients with exceptional care.
“It’s the team’s commitment to both their patients and each other that inspires me. The team at Springfield Clinic strives to adapt and be nimble as health care evolves. These quick pivots enable us to provide patients with the best care possible.”
Jen considers herself to be a participative and decisive leader, always encouraging her team to voice their opinions so they can come to the best decision together. Driven by the unknown of each day but guided by her health care calling, Jen’s focus will always be helping the patient navigate the health care system—removing barriers so they get the care they need—and helping physicians feel empowered to give the best care possible.
Vital Stats:
Has 27 years in health care: 15 years of nursing in critical care and emergency medicine as well as four in the public health arena; has spent 20 years serving in health care leadership.
Earned her Bachelor of Science in Nursing from Jewish Hospital College of Nursing and Allied Health and a Master of Business Administration/Health Care Administration from Benedictine University in Springfield. Professional affiliations include the American Medical Group Association (AMGA), Group Practice Improvement Network (GPIN), American College of Healthcare Executives, American Organization of Nurse Executives, American Association of Orthopedic Executives and Sigma Theta Tau International, Honor Society of Nursing.
Active in the agriculture world, raising and showing livestock with husband Mason and three sons as a family business.
Southern Illinois native, avid high school football mom and loves spending time at her parents’ lake with family.
Rolando Cabral
Chief Information & Transformation Officer
In his role, Rolando oversees the adoption and implementation of digital technologies across Springfield Clinic and the transformation of business strategy using technology and data, focusing on how people, processes and technology can enable the best patient care.
My Leadership Why: “The best thing you can do for yourself is to do something for others.”
Rolando is a veteran clinician and experienced technologist, developing cutting-edge, customized solutions for health care organizations to serve their patients better. His goal is to make the most use of technology without disrupting existing clinical practices or introducing unnecessary complexity to his fellow clinicians. He designs functionalities and processes for clinicians as a clinician, because he knows that happy clinicians provide the best patient care.
“I started in nursing because I always knew I wanted to help other people. Then, I moved into the IT world because I wanted to help other clinicians with technology. Everything we do in the IT Department serves our providers and clinical offices, so that they can best serve patients.”
Believing that technology should accurately support the needs of its users and not the other way around, Rolando is a firm proponent of user-centered design thinking, the power of data, process improvement and customer satisfaction.
Vital Stats:
Received a master’s degree in health informatics from Walden University in Minneapolis, Minn., and a bachelor’s degree in nursing from the Universidad de Sta. Isabel in Naga, Philippines.
Received certification in health care information and management systems (CPHIMS) in 2019.
Lives in Springfield with his wife Myrna, four children, Shaina, Shaira, John and Gabriel, dog Bruno and cat Sushi.
In his free time, restores vintage audio equipment, cooks and bikes.
Michelle Clatfelter
Chief Legal Officer
Michelle Clatfelter oversees contract review and management, claims management and compliance support.
My Leadership Why: “If you put the patient at the center of the decision-making, the rest will fall into place.”
Growing up in a predominantly clinical family, Michelle gained insight early in her life regarding the many complex and often evolving challenges providers are forced to navigate day to day. This led her to pursue a legal career with a focus in health care law; her goal, to provide meaningful support to those ultimately responsible for rendering care at the bedside (or chairside).
“What motivates me is this greater objective of enabling our caregivers to do what they do best, by eliminating unnecessary distractions so that they can focus on the patient. We all have a role to play in optimizing the patient experience, no matter how many steps removed from the bedside. I take pride in the work that we do to support that effort, and I enjoy working alongside team members who share that philosophy.”
Vital Stats:
Has 15 years of health care law experience, ten of which have been spent serving health care organizations “in house,” including at the executive level.
Received her juris doctorate and certificate in health law from Saint Louis University School of Law, Center for Health Law Studies.
While in law school, was lead editor on the Journal of Health Law & Policy and a teaching assistant.
Born and raised in Peoria and lives in Sherman with husband Trevor and three children, Harrison, Adeline and Theodore.
Has served on the Board of Directors for Sparc and actively participates in the Illinois Association of Healthcare Attorneys, American Health Lawyers Association and St. John’s Society for Service and Leadership.
Enjoys attending her children’s activities and sporting events, listening to live music and being outdoors, especially snow skiing, swimming, hiking, biking and tennis.
Tom Fitch
Vice President, Facilities, Real Estate and Construction
Tom Fitch, S.E., leads a team that oversees the day-to-day operations of facilities and supporting growth through the development of new real estate and construction projects.
My Leadership Why: “If we’re not failing, that means we’re not doing anything.”
In his role, Tom leads his team in providing direction and guidance throughout projects and fostering an environment that both empowers and nurtures creative solutions by holding to the mentality that each project is an opportunity for innovation—the foundation of which being the collaboration between a multidisciplinary team.
“What has been most gratifying to me has been to see the tremendous amount of growth my team has gone through, both in the style of their work, and the confidence in their leadership.”
Vital Stats:
Earned a Master of Science in structural engineering and Bachelor of Science in civil engineering from the University of Illinois in Urbana-Champaign.
Licensed structural engineer with eight years of practical engineering experience designing buildings and bridges.
15 years of previous facilities executive leadership experience for a large commercial construction company and 14 years of small business ownership co-owning a local daycare center.
Has sat on several Boards, including the YMCA, Heartland Credit Union, 2014 Board of the Chair to the Greater Springfield Area Chamber of Commerce, Springfield Business Education Partnership, Springfield Quantum Growth Partnership and is currently a national advisory board member of Ready Nation, Council for a Strong America, an advocacy group focused on just, equitable and quality early childhood education.
Received the 2015 McCormick Center for Early Childhood Leadership Corporate Champion for Change Award.
Born and raised in Springfield, Ill.; Tom and his wife Trish have six children.
In his free time, enjoys long bike rides or runs, relaxing with a good book, spending time with his family attending concerts, catching a Cubs game or cooking up a family dinner at home.
Sunny Hampsey
Vice President, Nursing
Sunny Hampsey oversees Nursing Regulatory Compliance, Quality Incentive Programs, Quality Management, Rural Health and Telenurse.
My Leadership Why: “Making a difference through service, growth through embracing the grey.”
If there is one thing Sunny has learned while leading the Quality Management Department is that, while growth can at times be uncomfortable, pushing boundaries, thinking outside of the box and pivoting are the best—and sometimes the only—way to make lasting improvements to how things are done. The COVID-19 pandemic, during which Sunny managed all aspects of employee health in addition to setting best practices for safely operating facilities, is a perfect example of that to her.
“Leadership is about inspiring the team to not only work together to meet the common goal of the department or organization, but also inspiring them to push themselves past boundaries they might think they have and encouraging them to grow.”
Sunny is inspired by her team’s willingness to jump in and tackle projects that better serve patients and enhance service delivery for employees and providers every day. Her goal is to continuously build a data-driven quality improvement program that supports the organization through sound recommendations based on the present, even if it’s not always been done that way.
Vital Stats:
With 15 years of nursing experience, Sunny joined Springfield Clinic in 2012 as the Oncology Nurse Navigator for the Cancer Center. She became Director of Quality Management in 2017 and Senior Director of Quality Management in 2020.
Received her Master of Science in Nursing and Master of Business Administration from Benedictine University.
Originally from southern Illinois, Sunny and her spouse have one son and two “four-legged children”, Gus the Golden Retriever and Maddie the Lab.
Loves being outdoors—walking in Washington Park, hiking or Jeeping—as well as all things music.
Cal Thomas
Chief Strategy Officer
Cal Thomas leads Springfield Clinic’s strategic planning in the areas of Market Intelligence, Regional Strategy & Planning, Provider Recruitment & Integration, Medical Staff Services and Brand, Experience & Advocacy.
My Leadership Why: “Seeing the collective effort of the team coming together to secure opportunities and tackle challenges, celebrating those wins together and jumping right back in to figure out what can be improved upon next time.”
Cal’s focus is creating an exceptional provider and patient experience through business development. His team touches all aspects of those experiences, including the onboarding and credentialing of new providers, the careful analysis of markets and their areas of need, making providers and patients alike aware of the services available and collecting and responding to patients’ experiences after they leave the office.
Cal’s background as a multi-sport athlete is what taught him early-on that teamwork achieves success and makes the hard work more enjoyable:
“By leveraging valuable perspectives from all areas—peers, providers and patients—only then can we discover, develop and deliver a truly differential experience. When people put aside their own interests and come together to work together, that’s when the magic happens.”
Vital Stats:
20 years in the health care field for both for-profit and not-for-profit sectors.
Oversaw program development, operations and mergers for a multispecialty federally qualified health center in the St. Louis and Metro East areas.
Program development, marketing and operational initiatives in the Phoenix, Aspen and Chicago markets gave him various cultural and regional perspectives that lend themselves well to working with the health care diversity of the Midwest.
Born in Rochester, Ill.; lives in Sherman with his wife, Carly, two children, Carson and Callie, and their lab, Cocoa.
Attended Indiana University and Southern Illinois University and received degrees in business administration and marketing.
Collegiate First Team All-American in soccer and played professionally.
Enjoys spending time with family, exercising, coaching, hunting and fishing.
