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    Patient Pre-Registration

    How to Confirm Your Appointments & Pre-Register Online

    From the convenience of your own device, you can quickly and easily confirm your appointment and update or verify your information in our system.​ Text messages for pre-registration come from 217.960.9045. We encourage you to save this number in your contacts as "SC Appts" or "SC Pre-Registration."

    To start, click the safe, personalized link in your text message or email.​

    Three iPhones showing steps in the patient Pre-Registration process.

    Quick. Easy. Secure.

    1. We value your privacy.

    Springfield Clinic Pre-Registration process, step 1.

    2. If you’re a new patient to this department, you’ll be asked your medical history.​

    Springfield Clinic Pre-Registration process, step 2.

    3. If you are a returning (established) patient to this department, you’ll have the option to only update history sections that have changed.​

    Springfield Clinic Pre-Registration process, step 3.

    4. Update your contact information.​

    Springfield Clinic Pre-Registration process, step 4.

    5. Confirm your insurance or upload card images for a new one (optional).​

    Springfield Clinic Pre-Registration process, step 5.

    6. Add a card to pay a co-pay once you’re checked in for your visit. Or, continue if you don’t have a co-pay. ​

    Springfield Clinic Pre-Registration process, step 6.

    After you have pre-registered

    After you have pre-registered, check in with our front desk staff at your appointment and confirm your date of birth so we know you’ve arrived.​

    Note: Your provider may have additional questions for you at check-in.​

    If you have any questions about links sent to you via text, don’t hesitate to call your provider’s office.

    Frequently Asked Questions About Electronic Pre-Registration 

    Springfield Clinic has implemented a secure online registration option that invites patients to fill confirm their appointment and complete required pre-registration information in a HIPAA compliant platform from the privacy of their personal devices prior to their clinic visit. Patients will have the option to update and confirm their demographic information, upload insurance information, complete required consent forms and for some departments they may be invited to complete basic health forms and other information.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. Patients will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation via email which will arrive from Springfield Clinic using the email address: [email protected]

    Patient Tip: you may want to save 217.960.9045 in your contacts on your mobile device and name it SC Appt Registration so you recognize this in future communications.

    Patients who fill out their information prior to their appointment will not have to repeat this information at the front desk upon arriving. When patients arrive after completing their registration materials ahead of time, they still need to check-in at the front desk and confirm their name and date of birth to validate their arrival. Our patient access specialist will then confirm your arrival in our system.

    The online registration process is available to all patients with an accurate mobile phone number or email address in our system.

    No problem! If you have a valid email address filed with us, you will be able to fill out the information on a computer.  If you don’t have access to a computer or have an email address, you can still complete check-in at our registration desk in person. Please plan to arrive 15 minutes ahead of your appointment time to do so.

    Yes, Springfield Clinic only uses HIPAA-compliant platforms, and the secure links we use to send your information are confidential and secure.  Patients and caregivers will enter the name and date of birth of the patient being seen at the designated appointment to access these online forms.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. Patients will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation via email which will arrive from Springfield Clinic with the domain @mail.healthnote.co.

    Patient Tip: you may want to save 217.960.9045 in your contacts on your mobile device and name it SC Appt Registration so you recognize this in future communications.

    Call the Patient Advocate Center at 217.391.7086 and ask to update and or verify your mobile phone number or email address contact over the phone.

    Starting and stopping your pre-visit health forms is easy! Your unique patient information will save automatically when you close your browser or open tab. When you access your personalized link through the text or email you received again, you can pick up right where you left off and see the progress bar at the top.   

    Springfield Clinic currently uses different technology platforms to communicate with you and all of them are HIPAA complaint. The phone numbers will vary.

    217.960.9045 is the mobile number that our patient online registration link will be sent from. You will have the option to confirm your appointment, update patient demographics, insurance, make any co-payments or complete pre-visit health forms or patient consent forms. We may also send this pre-visit registration invitation to you via email with the domain mail.healthnote.co

    Press Ganey patient experience invites will come to mobile devices from the 5-digit code 91994, email invitations will come from Springfield Clinic: [email protected],

    Invites to leave a Google or Facebook review come from our vendor, Podium that uses their own unique phone numbers.

    Press Ganey and Podium manage their own subscription lists, so if you choose to opt-out of future invites from either platform, please reply STOP to their invitations or click on the unsubscribe link in their email invitations.

    If you have any questions about any of these text message or email invitations, feel free to contact the Patient Advocate Center at 217.391.7086 if you’re unsure about a particular message.

    No. Athenahealth provides access to your patient information, appointments, medical history and billing statements in one platform. ​

    If you are a current patient, you will be prompted to verify or update your information that is on file in our system. The link in the text message or the email that you received may ask you to verify or update the following information:

    • Name (and if you're filling this out on behalf of yourself or another person)

    • Date of birth

    • Medical and family history

    • Address

    • Phone

    • Email

    • Contact preference

    • Employer's name

    • Race

    • Emergency contact

    • Driver's license (one-time upload)

    • Insurance

    • Primary care provider

    • Authorization of release of verbal medical information

    • Opt-in for appointment reminders and future care opportunities

    • Consent documents

    • Electronic signature 

    We appreciate your feedback and have made changes to improve your pre-registration.

    Established patients can now see what is in our system and choose to make edits or updates, if needed, or continue. 

     

    If you are a new patient to this provider or department, please answer all questions so our department has your current health and contact information. Thank you for your patience as we work to improve your experience.